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Restaurants · Cocina Marea

3.2× direct bookings in one quarter

April – July 2026

Signature seafood on Calle 38 in Playa del Carmen. An extraordinary kitchen, a half-empty room on weeknights and an expensive dependence on commission-charging booking platforms.

Challenge

Marea opened to full houses on weekends and survived Tuesday through Thursday. Every platform booking paid a commission, the Google profile had photos from 2023 and an outdated menu, and the reviews — decent on average — had gone unanswered for months.

The chef wanted a full room without cutting prices or becoming a full-time content creator. A reasonable request.

Approach

First, the local foundation: the Google profile rebuilt — correct categories, a complete menu with prices, 60 new photos from a half-day session — and a review flow that invites guests who left happy, with every review answered within 48 hours.

Then, the direct channel: a WhatsApp booking button and an owned engine on the website with automatic confirmation. The commission platforms stayed, but stopped being the front door.

Finally, demand for the slow days: short-radius geotargeted campaigns featuring seasonal dishes, running Monday through Thursday only. The monthly content — one session, twelve pieces — is produced in one block and looks the way the restaurant actually is.

Results

In one quarter, direct bookings multiplied by 3.2 and Tuesday-to-Thursday occupancy rose from 34% to 61%. Google Maps directions grew 41% and the rating went from 4.6 to 4.8 stars across 612 reviews. Commissions paid to platforms dropped 57% — money that now stays in the kitchen.

direct bookings vs. previous quarter
3.2×
weeknight occupancy (was 34%)
61%
commissions paid to platforms
−57%
on Google across 612 reviews, as of August 2026
4.8★
I thought I needed to dance on TikTok. I needed Google to know I exist and booking to be easy. That’s what they built.
Sofía Ancira · Chef and Owner, Cocina Marea